Do You Require Resolution Time Guarantee?

igro~service · #1 (**permalink**) 06-06-2008, 03:09 PM

Do you require resolution time guarantee from your host when signing for a plan?

brender · #2 (**permalink**) 06-12-2008, 03:03 PM

Sometimes it's stated in the plans of the web hosting company.

KeyKo · #3 (**permalink**) 06-18-2008, 09:52 AM

I can't sat that I demand resolution time guarantee but some companies (MarbleHost.com, for example) has provideв that on their web site. If I'm not mistaken They guarantee 1 hour response time for their customers.

igro~service · #4 (**permalink**) 07-04-2008, 01:59 PM

Quote:

Originally Posted by KeyKo

I can't sat that I demand resolution time guarantee but some companies (MarbleHost.com, for example) has provideв that on their web site. If I'm not mistaken They guarantee 1 hour response time for their customers.

If MarbleHost.com provides 1 hour response time guarantee , it can be checked up easily. Am I right?
They offer a free domain name for life - but who is 100% owner of this domain?

NotdoxJ · #5 (**permalink**) 07-08-2008, 03:32 PM

I think that it's not resolution time guarantee that you should be looking for (different issues take different time to resolve), but uptime guarantee, and it's especially good when there are two figures a host offers you:
server and network guarantee, as it's in webhostgiant.com and serverpoint.com TOS.