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Hello,
Outsource companies - either formed by nationals or by global companies setting up outsource centres - have tended to be based in India. India is now threatened by its own success, as staff rates are rising much more quickly than other potential outsource locations and staff rates in the country of its clients. Countries like the Philippines are becoming more and more competitive and score well in the four categories. The market will continue to grow for now, but may, as far as market research is concerned, hit a saturation point at some stage, which may put the squeeze on and see newer regions do well.
Thanks,
James
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