Quote:
Originally Posted by yogesh
I used to have hosting with them, however their biggest problem is their customer support or should I say lack of it. I never got an answer from them in less than 16hours of submitting the ticket, thankfully though they fixed problems way before that.
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I agree with customer support. When it comes to web hosting or domain names the support of the provider or registrar is one of the main things that you need to be very good. Imagin you were earning $100 a day and then your site went down and something was wrong with your server and it took a day or more to get support. That would be so annoying as you would have lost over $100 with that and also it is not just about the earnings that you would have lost. You would have also lost some of your regular visitors, new visitors that may have returned back to your site time and time again, plus the major search engines could have come to your site to crawl it while it was down.
I personally prefer a web hosting provider that offers many ways of being able to contact them. There has been many times that I have contacted mine via phone and I always get support promptly which is great.